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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A pop-up window will show up. It contains elaborate info about all the operations that you can perform on that particular page. Each pop-up menu opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive collection of educational videos clarifying how to work with our hosting Control Panel. They're meant for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can quickly get to know our Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you need, have a glance at our extensive Frequently Asked Questions database, which includes questions asked by actual persons and offers practical solutions. We periodically "revamp" our FAQ database with new Q&A's in order to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ section either, you can touch base with our excellent team of client support engineers available 24/7/365 and eager to assist you with any issue. Each trouble ticket you send will be replied to within one hour (the average support ticket response time being approximately 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 232933

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com